Booking Info
Holiday Fees • Last Minute Booking/Cancellation Policy • Additional Fees
"We kindly ask that dog walking and pet care bookings be made at least 1 week in advance.
Overnight / boarding requests are encouraged to be submitted 1 - 3 months in advance.”
Booking Fees
Last-minute requests within, the 24-48 hours of the initially requested service date, require an immediate response time from PetPals and the pet sitter. A booking fee will be applied for last-minute requests to compensate booking and processing fees. We encourage templates be set up for recurring services. For more information, scroll down to “Booking Templates”.
24hr requests - $15
48hr request - $7
Cancellations
The first last-minute dog-walk canceled each month is free!
Last-Minute Dog Walking Cancellation
If services are canceled within 24 hours of the service start date or same-day, it is canceled at 100% of the cost of the service.
if services are canceled within 48 hours of the service start date, it is canceled at 50% of the cost of the services.
Pet Sitting
If service is canceled within 24hrs of the service start date or during the pet sit, services will be canceled at 100% of the initial or total service(s) booked.
If service is canceled within 72hrs of the service start date, it will be canceled at 50% of the entire service booked.
Emergency Services
Weather Fee - $15
During inclement weather we may send out an advisory notice to encourage cancellations and for pet owners to stay home. If Pals are requested to provide services during extreme weather there may be a small fee to accommodate the risk.
Winter: If snow is outside, we advise non-emergency services to be canceled to allow for safer roads and walking paths for the community. If you happen to be home due to poor weather, please reach out as soon as possible so that we may cancel your services
Services may be shortened or have backyard time prioritized
Emergency weather alerts will be communicated Time to Pet blasts and Instagram for live updates.
Additional Fees
Before Hours Dog Walking (Before 7 am) – $5
After Hours Dog Walking (After 7:30 pm) – $5
Medication Fee – $5-20 per day
Assessed daily for administering prescription medications.
Key Swap – $9
For key pickup or drop-off outside of scheduled visits.
Out of Bounds Fee – $5 per day
For clients outside service boundaries.
Lockbox Purchase – $36
Purchase of a lockbox with custom code.
Lockbox Monthly Rental – $7 per month
Month-to-month rental for temporary needs.
Additional Pet Fee
Tier 1 (5-6 pets): $8.75 per day
Tier 2 (7-8 pets): $25.00 per day
Tier 3 (9+ pets): Contact for quote.
Holidays
Holiday Rate ($20)
Our Pals are Independent contractors, which means they choose to work over their holidays. To honor their dedication to spend the holidays away from their families and personal pets a holiday fee of $20 will be added to services per day, not per service booked.
HOLIDAYS RECOGNIZED
Labor Day
Memorial Day
Fourth of July
Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
New Years Day
Holiday Waitlists
The holiday waitlist is just for pet-sitting and overnight care on the occuring holiday. If you have a pending request for regular services dog walking, or drop-in care for November, December, and January they will be processed normally based on availability and regular booking means.
Holiday waitlist requests are assessed based on the time submitted over time to pet or email. Text requests DO NOT count. It will be opened for review on October 1st and processsed in order recived via Time To Pet time stamp. This allows our Pals to set their own holiday time off ahead of time. We personally look at and evaluate each service months ahead of time so that we can hire appropriately based on your service needs and will send you a message on the 1st if we can approve your request or not
Ways to book with PetPals
Re-occurring Templates
Re-occurring templates are ideal for regular weekly and monthly for drop-in care and dog walking services.
Templates are automated based around your weekly and monthly scheduling needs. Re-occurring walking templates are a great way to ensure your dogs are getting their routine physical exercise, mental stimulation, and socialization needs met. Customize templates to rotate weekly or biweekly, which can be paused or have set dates. This is ideal for clients seeking routinely scheduled care for their pets without having to submit individual services.
Teachers (Seasonal schedules)
Medical Personnel (12hr shifts)
Work From Home
Seniors (Senior Living ESA Support)
Occasional Booking
Submit requests as you need. An important step in responsible pet ownership is having a safety net for your pets in case of emergency. Reach out as you need, and whenever life gets in the way. Occasional services we provide: overnight care, drop-in cat care, bird and reptile enclosure cleanings and hydration checks, plant watering, and home security checks and so much more. No additional feeds to maintain your client placement. Once you’re a client, you’re considered our neighbor.
Booking Timeline
Up-to 3 Months in Advance
Services that have been approved by Pals are then approved on the schedule up to three months in advance. Service requests exceeding three months out will be added to a waitlist. Requests within the three-month booking period that have yet to be approved will remain pending until we can find coverage or introduce a new Pal to provide coverage.
Nothing gets approved on the schedule until a Pal has confirmed coverage. Additional meetings with Pals may be required at certain times to provide additional support and in case of an emergency. We do our best to pair you with our Pals based on availability, proximity, as well as ability. Pals may deny or approve services at any time. Therefore, more is better but not always necessary.
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