Emergency Pet Services at PetPals, LLC

At PetPals, we understand that life is unpredictable. Emergencies like sudden weather events, delayed flights, and unexpected travel restrictions can leave pet owners in challenging situations. Our Emergency Pet policy is designed to provide critical support for pets and their families when unforeseen circumstances arise, ensuring that no pet goes uncared for, no matter the conditions.

Serving Portland, Rain or Shine

PetPals strives to be a dependable resource for the Portland community, especially during challenging seasons. We’re here to ensure pets are cared for and clients feel supported—whether they’re just down the road or snowed in miles away. This proactive approach underscores our commitment to community, reliability, and exceptional pet care that our clients in Portland have come to trust.

What Emergency Pet Services May Involve

Emergency pet services include:

• Weather-Related Care: During severe weather events, like heavy snow or ice storms, our team is prepared to make safe arrangements to care for pets even when roads are impassable. In cases where road travel is unsafe, our dedicated local caregivers can walk to clients' homes to attend to their pets.

• Coverage for Delayed Returns: We assist clients who are delayed due to canceled flights or hazardous travel conditions. Our team steps in to ensure pets are fed, exercised, and provided with medication as needed.

• Support for Community Needs: With Portland's frequent winter storms, it’s common for people to get snowed in or unable to return home from nearby cities. PetPals has established a network to connect neighbors and caregivers, ensuring that pets are looked after during these emergencies.

PetPals’ Mission and Values in Action

PetPals’ mission is to ensure that every pet in our care remains safe, comfortable, and attended to, no matter the circumstances. This aligns with our core values of community support, reliability, and compassionate care. By building a reliable team of caregivers and establishing connections within the neighborhoods we serve, we ensure our clients can rely on us in any situation. This emphasis on emergency preparedness goes beyond regular pet sitting—it’s a commitment to the well-being of pets and the peace of mind of our clients.

Emergency Preparedness: A Key Focus

We’re actively expanding our emergency response capabilities by recruiting local neighborhood caregivers who can easily reach our clients in severe weather. This way, we can easily walk over in case you need assistance any time of year! This local approach enhances our readiness, allowing us to navigate difficult conditions and provide uninterrupted care.

Our goal is to foster community-based support through connections among caregivers and clients, so neighbors can also be part of a strong network for pet care in emergencies.

Commitment to Client Assurance

Our team is dedicated to open communication with our clients, adapting to specific needs, and addressing any concerns regarding transportation or availability. This commitment includes facilitating arrangements with multiple caregivers for flexible coverage options.

Cancellation Policy Due to Inclement Weather

Inclement Weather

Winter: If snow is outside, we advise non-emergency services to be canceled to allow for safer roads and walking paths for the community. If you happen to be home due to poor weather, please reach out as soon as possible so that we may cancel your services. We may specify cancellation policies on a day-to-day basis depending on the neighborhood conditions.

• Services may be shortened or have backyard time prioritized

• Emergency weather alerts will be communicated Time to Pet blasts and Instagram for live updates