Additional Fees
• Holiday Fees • Last Minute Booking/Cancellation Policy •
Cancellations
The first last-minute dog-walk canceled each month is free!
Last-Minute Dog Walking Cancellation – $11.50
If services are canceled within 24 hours of the service start date or same-day, it is canceled at 100% of the cost of the service.
Pet Sitting
If service is canceled within 24hrs of the service start date or during the pet sit, services will be canceled at 100% of the initial or total service(s) booked.
If service is canceled within 72hrs of the service start date, it will be canceled at 50% of the entire service booked.
Last-Minute Pet Sitting Cancellation
Within 24 hours: 30% compensation
Within 72 hours: 15% compensation
Inclement Weather
Winter: If snow is outside, we advise non-emergency services to be canceled to allow for safer roads and walking paths for the community. If you happen to be home due to poor weather, please reach out as soon as possible so that we may cancel your services
Services may be shortened or have backyard time prioritized
Emergency weather alerts will be communicated Time to Pet blasts and Instagram for live updates
Holidays
Holiday Rate ($20)
Our Pals are Independent contractors, which means they choose to work over their holidays. To honor their dedication to spend the holidays away from their families and personal pets a holiday fee of $20 will be added to services per day, not per service booked.
HOLIDAYS RECOGNIZED
Labor Day
Memorial Day
Fourth of July
Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
New Years Day
Special Fees
Before Hours Dog Walking (Before 7 am) – $5
After Hours Dog Walking (After 7:30 pm) – $5
Medication Fee – $5 per day
Assessed daily for administering prescription medications.
Key Swap – $9
For key pickup or drop-off outside of scheduled visits.
Out of Bounds Fee – $5 per day
For clients outside service boundaries.
Lockbox Purchase – $36
Purchase of a lockbox with custom code.
Lockbox Monthly Rental – $7 per month
Month-to-month rental for temporary needs.
Additional Pet Fee
Tier 1 (5-6 pets): $8.75 per day
Tier 2 (7-8 pets): $25.00 per day
Tier 3 (9+ pets): Contact for quote.
Holiday Waitlists
The holiday waitlist is just for pet-sitting and overnight care on the occuring holiday. If you have a pending request for regular services dog walking, or drop-in care for November, December, and January they will be processed normally based on availability and regular booking means.
Holiday waitlist requests are assessed based on the time submitted over time to pet or email. Text requests DO NOT count. It will be opened for review on October 1st and processsed in order recived via Time To Pet time stamp. This allows our Pals to set their own holiday time off ahead of time. We personally look at and evaluate each service months ahead of time so that we can hire appropriately based on your service needs and will send you a message on the 1st if we can approve your request or not